Dave Patton
REVERSE LOGISTICS BODY OF KNOWLEDGE
The purpose of the Reverse Logistics Body of Knowledge (RLBOK) is to create an official standard for all Reverse Logistics Operations. The RLBOK will examine the sub-knowledge areas of Reverse Logistics applications and theory and identify the best practices for each domain. These best practices will encompass the skills, tools, knowledge, techniques, technologies and strategies to insure the success of the military, government, commercial and non-profit organizations and personnel, in carrying out reverse logistics operations.
4. Project and Process Management of Reverse Logistics Operations
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Reverse logistics is an assembly of projects that are connected by a common framework. Returns, recycling, recalls, and repackaging are all project based activities that need to be connected with a common message and service. Reverse logistics seeks to offer a common project platform that allows each of these reverse logistics issues to be addressed in a similar manner. Consider the disconnect when an organization handles the returns process in an exceptional manner, but then handles a recall without the same level of professionalism. A common project framework allows for a successful organization to address each project based activity in a manner that is efficient and successful.