Dr. Robert Gordon
Knowledge Management Group Director
REVERSE LOGISTICS BODY OF KNOWLEDGE
The purpose of the Reverse Logistics Body of Knowledge (RLBOK) is to create an official standard for all Reverse Logistics Operations. The RLBOK will examine the sub-knowledge areas of Reverse Logistics applications and theory and identify the best practices for each domain. These best practices will encompass the skills, tools, knowledge, techniques, technologies and strategies to insure the success of the military, government, commercial and non-profit organizations and personnel, in carrying out reverse logistics operations.
1. Market Research and Data Analysis of Reverse Logistics Operations
RLMT 305
RLMT 309
RLMT 311
RLMT495
RLMT 501
RLMT 600
RLMT 630
RLMT 650
RLMT 699
The emergence of the importance of reverse logistics has been a market driven process. Because reverse logistics continues to increase in importance within organizations, a structured practice of market research and data analysis is required. Reverse logistics recognizes that it is a dynamic area of research and because of this, reverse logistics must continuously evolve and grow dynamically through continuous improvement. Reverse logistics realizes that market forces are changing and the only way to remain an essential organizational function and operational area is to embrace the market. Reverse logistics is also dedicated to embracing new technology and systems and management practices in order to meet the growing needs of the market.