Domain Owner
Dr. Oliver Hedgepeth
Reverse Logistics Body of Knowledge Mission
REVERSE LOGISTICS BODY OF KNOWLEDGE
The purpose of the Reverse Logistics Body of Knowledge (RLBOK) is to create an official standard for all Reverse Logistics Operations. The RLBOK will examine the sub-knowledge areas of Reverse Logistics applications and theory and identify the best practices for each domain. These best practices will encompass the skills, tools, knowledge, techniques, technologies and strategies to insure the success of the military, government, commercial and non-profit organizations and personnel, in carrying out reverse logistics operations.
RLBOK DOMAIN FIVE
5. Cost and Benefit Analysis of Reverse Logistics Operations
DOMAIN FIVE RELATED CLASSES
RLMT 305
RLMT 309
RLMT 311
RLMT 402
RLMT 495
RLMT 500
RLMT 501
RLMT 525
RLMT 600
RLMT 620
RLMT 630
RLMT 640
RLMT 650
RLMT 655
RLMT 699
Domain 5 Cost and Benefit
Reverse logistics is not just about customer service, it is about building a successful organization. This domain seeks to show how to build a cost benefit process that not only finds the direct costs, but it seeks to quantify the indirect costs and savings that are realized by a successful reverse logistics organization. One cannot ignore direct costs and savings but one should not forget the indirect losses that can occur when a reverse logistics process is improperly handled. One cannot directly quantify the lifetime losses of a single customer, but one can certainly understand the failure of customers to return to an organization. One single improper return or recall can lose a customer for life. This domain seeks to address these direct and indirect costs and savings.