Garrett, G. (2010). World class contracting (5th ed). Chicago: Wolters Kluwer Law & Business
Gordon, R. (2011). Reverse logistics management. Hoboken, NJ: Wiley.
Slack, N., Chambers, S., Johnson, R. (2010). Operations Management (6th ed.). Essex, England: Prentice Hall.
Hardie, C. (2009, June). Supply chain: An exercise in trust. Retail Week (June 2009). Retail Week.com.
Rupnow, P. (2011, July). Reverse logistics framework: RMA processing, the heart of returns management. Reverse Logistics Professional.com. Avaialble at: http://www.reverselogisticsprofessional.com/index.php?option=com_content&task=view&id=79&Itemid=1.
Stock, J. R., & Mulki, J. P. (2009). Product returns processing: An examination of practices of manufacturers, Wholesalers/distributors, and retailers. Journal of Business Logistics, 30(1), 33-VII. Retrieved from http://search.proquest.com/docview/212658538?accountid=8289
Shulman, J. D., Coughlan, A. T., & Savaskan, R. C. (2010). Optimal reverse channel structure for consumer product returns. Marketing Science, 29(6), 1071-1085,1166,1168. Retrieved from http://search.proquest.com/docview/839759564?accountid=8289
Book Title: Principles of Economics, v1.1
Authors: Libby Rittenberg and Timothy Tregarthen
eISBN: 978-1-4533-2983-2
Publication Info: Flatworld Knowledge
The text is available for free electronically from the publisher. The following two links will allow you to access the text:
>The following link to your course page to get the All Access Pass: http://students.flatworldknowledge.com/course/1180537
>Alternatively, site will allow you to search for course right from http://students.flatworldknowledge.com
>Additional information APU have been providing to students in courses that use FlatWorld materials: http://apus.libanswers.com/a.php?qid=215280
Ames, B. (2003, March). Winning at revesre logistics: Established processes, plenty of information and good discipline will bring order to the chaos of returns. Material Handling Management, pp. 42.
Anderson, P. (2009). How to succeed in reverse logistics. Material Handling Management, 64(8), pp. 41-42.
Blanchard, D. (2009, June). Moving ahead by mastering reverse supply chain. Industry Week (258,6), pp. 58-60. Industry Week.com.
Dutton, G. (2010). Reverse logistics: money tree or money pit? World Trade: WT100, 23(7), 28-32. BNP Media.
Gooley, T. (2003, February). The who, what, when and where of reverse logistics. Logistics Management, p. 38. Reed Business Information.
Hoffman, W. (2006, March). Shifting into reverse: As supply chains grow more complex, shippers realize need for a separate returns process for speed, cost savings. Traffic World, p. 19, Commonwealth Business media.
Hsu, H., Alexander, C. (2009). Understanding the reverse logistics operation of a retailer: a pilot study. Industrial Management & Data Systems (109,4), pp. 515-531. Emerald Group Publishing.
Kempter, C. (2009). The 7 deadly sins of products return: Avoiding reverse logistics pitfalls. ENC Group.
Kumar, S. , Dieveney, E. (2009). Reverse logistic control process measurement for the pharmaceutical industry supply chain. International Journal of Productivity and Performance Management (58, 2), pp. 188-204. Emerald Group Publishing.
Li, X. & Olorunniwo, F. (2008). An exploration of reverse logistics practices in three companies. Supply Chain Management: An International Journal (13.5), pp. 381-386. Emerald Group Publishing.
Rubio, S. C., Chamorro, A., & Miranda, F. J. (2008). Characteristics of the research on reverse logistics (1995-2005). International Journal of Production Research, 46(4), pp. 1099-1120.
Skinner, L., Bryant, P., Richey, R. (2008). Examining the impact of reverse logistics disposition strategies. International Journal of Physical Distributions & Logistics Management (38,7), pp. 518-539. Emerald Group Publishing.
Tompkins, J. (2010, November). Reverse logistics is not the reverse of logistics. Materials Handling & Logistics. Cleveland, OH: Penton Business Media.
Trebilcock, B. (2008, June). Outsourcing reverse logistics. Modern Materials Handling, p. 18. Reed Business Information.