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Knowledge Management Group: Resources

A guide for the Knowledge Management Group

Books

Gordon, R. (2011). Reverse logistics management. Hoboken, NJ: Wiley.

Hass, K. (2009). Managing complex projects: A new model. Vienna, VA: Management Concepts.

Slack, N., Chambers, S., Johnson, R. (2010). Operations Management (6th ed.). Essex, England: Prentice Hall.

Reference Websites

Blanchard, D. (2009, June).  Moving ahead by mastering reverse supply chain.  Industry Week (258,6), pp. 58-60.  Industry Week.com.

Blanchard, D. (2012, February). Going in Reverse Can Be the Right Direction: Returns management can offer significant cost savings for manufacturers. Industry Week. [Electronic Version] Available at http://www.industryweek.com/articles/going_in_reverse_can_be_the_right_direction_26594.aspx?SectionID=2

Rogers, D. & Tibbens-Lembke, R. (1998). Going backwards: Reverse logistics trends and practices. Reverse Logistics Executive Council. [Electronic Version] Retrieved on January 19, 2012 from http://www.rlec.org/reverse.pdf

Rogers, D. (n.d.). What is reverse logistics? Retrieved from http://www.rlec.org/glossary.html.  Reverse Logistics Executive Council.

Vick, G (n.d.).  What is reverse logistics?  Reverse Logistics Association.  Available at http://www.reverselogisticstrends.com/reverse-logistics.php

  

Flatworld Knowledge

Book Title:                                         Principles of Economics, v1.1

Authors:                                           Libby Rittenberg and Timothy Tregarthen

eISBN:                                                   978-1-4533-2983-2

Publication Info:                              Flatworld Knowledge

The text is available for free electronically from the publisher. The following two links will allow you to access the text:

>The following link to your course page to get the All Access Pass: http://students.flatworldknowledge.com/course/1180537

>Alternatively, site will allow you to search for course right from http://students.flatworldknowledge.com

>Additional information APU have been providing to students in courses that use FlatWorld materials:  http://apus.libanswers.com/a.php?qid=215280

Articles

Ames, B. (2003, March). Winning at revesre logistics: Established processes, plenty of information and good discipline will bring order to the chaos of returns. Material Handling Management, pp. 42.

Anderson, E., D. Doyle, P. Friedlander, D. Schroeder, and T. Seymour. Telecommuting primer. Infotech Update, 7 no. 7 (1998): 1.

Anderson, P. (2009). How to succeed in reverse logistics. Material Handling Management, 64(8), pp. 41-42.

Blanchard, D. (2009, June). Moving ahead by mastering reverse supply chain. Industry Week (258,6), pp. 58-60. Industry Week.com.

Boudreau, M., Loch, K., Robey, D. and Straud, D. (1998, November). Going global: Using information technology to advance the competitiveness of the virtual transnational organization. Academy of Management Executive, 12,4: 120-128.

Curlee, W. (August 2008). Modern Virtual Project Management: The Effects of a Centralized and Decentralized Project Management Office. Project Management Journal, 39: S83-S96.

Dani, S., Burns, N., Backhouse, C. & Kochhar, A. (2006). The implications of organizational culture and trust in the working of virtual teams”, Proceedings of the Institution of the Mechanical Engineers, Part B, Engineering Manufacture (Professional Engineering Publishing), 220, p.951-959

Dutton, G. (2010). Reverse logistics: money tree or money pit? World Trade: WT100, 23(7), 28-32. BNP Media.

Gooley, T. (2003, February). The who, what, when and where of reverse logistics. Logistics Management, p. 38. Reed Business Information.

Guide, V. & Van Waseenhove, L. (2009). The evolution of closed loop supply chain research. Operations Research (57,1), pp. 10-18. Informs Publishing.

Hardie, C. (2009, June). Supply chain: An exercise in trust. Retail Week (June 2009). Retail Week.com.

Hoffman, W. (2006, March). Shifting into reverse: As supply chains grow more complex, shippers realize need for a separate returns process for speed, cost savings. Traffic World, p. 19, Commonwealth Business media.

Hsu, H., Alexander, C. (2009). Understanding the reverse logistics operation of a retailer: a pilot study. Industrial Management & Data Systems (109,4), pp. 515-531. Emerald Group Publishing.

Kempter, C. (2009). The 7 deadly sins of products return: Avoiding reverse logistics pitfalls. ENC Group.

Kumar, S. , Dieveney, E. (2009). Reverse logistic control process measurement for the pharmaceutical industry supply chain. International Journal of Productivity and Performance Management (58, 2), pp. 188-204. Emerald Group Publishing.

Li, X. & Olorunniwo, F. (2008). An exploration of reverse logistics practices in three companies. Supply Chain Management: An International Journal (13.5), pp. 381-386. Emerald Group Publishing.

MacPhail, J. (2007, November/December). Virtual teams: Secrets of a successful long-distance research relationship, a Canadian perspective, Annals of Family Medicine, 5, 6, p. 568-569

Rogers, L. (2009, September). Going in reverse to move forward. Modern Materials Handling, p. 28. Reed Business Information.

Rubio, S. C., Chamorro, A., & Miranda, F. J. (2008). Characteristics of the research on reverse logistics (1995-2005). International Journal of Production Research, 46(4), pp. 1099-1120.

Singh, R., Sandhu, H., Metri, B., Kaur, R. (2010, September). Relating organized retail supply chain management practices, competitive advantage and organizational performance. The Journal of Business Perspective (14, 3). Emerald Publishing Group.

Skinner, L., Bryant, P., Richey, R. (2008). Examining the impact of reverse logistics disposition strategies. International Journal of Physical Distributions & Logistics Management (38,7), pp. 518-539. Emerald Group Publishing.

Terreri, A. (2010, July). Supply chain trends to watch. World Trade WT 100 (23,7), pp. 16-21. BNP Media.

Tompkins, B. (2009, October). Best practices for returns processing. Multichannel Merchant (26, 10). Cleveland, OH: Penton Business Media.

Tompkins, J. (2010, November). Reverse logistics is not the reverse of logistics. Materials Handling & Logistics. Cleveland, OH: Penton Business Media.

Trebilcock, B. (2008, June). Outsourcing reverse logistics. Modern Materials Handling, p. 18. Reed Business Information.

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