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Knowledge Management Group: Resources

A guide for the Knowledge Management Group

Books

Gordon, R. (2011). Reverse logistics management. Hoboken, NJ: Wiley.

 

Reference Websites

Governo, D. M. (2004). Managing liability due to defective products. ASHRAE Journal, 46(2), 44-45. Retrieved from http://search.proquest.com/docview/220448205?accountid=8289

Hardie, C. (2009, June).  Supply chain: An exercise in trust.  Retail Week (June 2009).  Retail Week.com.

Rogers, D. & Tibbens-Lembke, R. (1998). Going backwards: Reverse logistics trends and practices. Reverse Logistics Executive Council. [Electronic Version] Retrieved on January 19, 2012 from http://www.rlec.org/reverse.pdf

Rogers, D. (n.d.). What is reverse logistics? Retrieved from http://www.rlec.org/glossary.html.  Reverse Logistics Executive Council.

Rupnow, P. (2011, July).  Reverse logistics framework: RMA processing, the heart of returns management.  Reverse Logistics Professional.com.  Avaialble at: http://www.reverselogisticsprofessional.com/index.php?option=com_content&task=view&id=79&Itemid=1.

Stock, J. R., & Mulki, J. P. (2009). Product returns processing: An examination of practices of manufacturers, Wholesalers/distributors, and retailers. Journal of Business Logistics, 30(1), 33-VII. Retrieved from http://search.proquest.com/docview/212658538?accountid=8289

Shulman, J. D., Coughlan, A. T., & Savaskan, R. C. (2010). Optimal reverse channel structure for consumer product returns. Marketing Science, 29(6), 1071-1085,1166,1168. Retrieved from http://search.proquest.com/docview/839759564?accountid=8289

 

 

 

  

 

 

Flatworld Knowledge

Book Title:                                         Principles of Economics, v1.1

Authors:                                           Libby Rittenberg and Timothy Tregarthen

eISBN:                                                   978-1-4533-2983-2

Publication Info:                              Flatworld Knowledge

The text is available for free electronically from the publisher. The following two links will allow you to access the text:

>The following link to your course page to get the All Access Pass: http://students.flatworldknowledge.com/course/1180537

>Alternatively, site will allow you to search for course right from http://students.flatworldknowledge.com

>Additional information APU have been providing to students in courses that use FlatWorld materials:  http://apus.libanswers.com/a.php?qid=215280

Articles

Ames, B. (2003, March). Winning at revesre logistics: Established processes, plenty of information and good discipline will bring order to the chaos of returns. Material Handling Management, pp. 42.

Anderson, P. (2009). How to succeed in reverse logistics. Material Handling Management, 64(8), pp. 41-42.

Blanchard, D. (2009, June). Moving ahead by mastering reverse supply chain. Industry Week (258,6), pp. 58-60. Industry Week.com.

Dutton, G. (2010). Reverse logistics: money tree or money pit? World Trade: WT100, 23(7), 28-32. BNP Media.

Hoffman, W. (2006, March). Shifting into reverse: As supply chains grow more complex, shippers realize need for a separate returns process for speed, cost savings. Traffic World, p. 19, Commonwealth Business media.

Tompkins, J. (2010, November). Reverse logistics is not the reverse of logistics. Materials Handling & Logistics. Cleveland, OH: Penton Business Media.

Trebilcock, B. (2008, June). Outsourcing reverse logistics. Modern Materials Handling, p. 18. Reed Business Information.

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