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Technical Help: International ISP

Troubleshooting tips for APUS students experiencing technical problems with the library.

International Internet Service Providers

If you are living outside of the United States and experiencing difficulty accessing the library, our tech support team has asked that we share the following instructions:


"I've been asked to inform you that students who are having issues accessing this URL contact their Internet Service Provider. Please have the students show their ISP the link provided and inform them of this issue to have it resolved.


"If students need immediate access, they should use these steps temporarily until their ISP is able to resolve the issue for them since this seemed to work for students experiencing this issue. Students should revert their settings back if they experience issues with their home network or for example bring their computer to work where they will be on an office network.


Step 1: Please click "start" on your windows computer.
Step 2: Please click and open the "control panel"
Step 3: Please click and open  "network connections"
Step 4: Please click on the local area connection that says "connected"
Step 5: Please click "properties" button
Step 6: Please scroll down and select "internet protocol (TCP/IP)"
Step 7: Please click the radio button "for use the following DNS"
Step 8: In the primary DNS, please enter and click "OK" button.
Step 9: You should now have access to the services that were broken for you. Open Internet Explorer and try to visit

  If the steps above do not help:

  • e-mail for additional assistance. 
  • search the resources on the Open Access Research guide.
  • submit the librarians' contact form , so that they can assist you by sending articles and/or setting up personal accounts for you with databases that allow direct login.