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Knowledge Management Group: Resources

A guide for the Knowledge Management Group

Books

Curlee, W. and Gordon, R. (2010). Complexity theory and project management. Hoboken, NJ: Wiley.

Duarte, D., and Snyder, N. (2006). Mastering virtual teams. (3rd ed.) Jossey-Bass.

Garrett, G. (2010). World class contracting (5th ed). Chicago: Wolters Kluwer Law & Business

Gordon, R. (2011). Reverse logistics management. Hoboken, NJ: Wiley.

Gordon, R. and Curlee, W. (2011). The Virtual Project Management Office: Best practices, Proven methods. Vienna, VA: Management Concepts.

Hass, K. (2009). Managing complex projects: A new model. Vienna, VA: Management Concepts.

Lipnack, J., and J. Stamps. (1997) Virtual Teams: Reaching Across Space, Time and Organizations with Technology, Canada: John Wiley and Sons

Project Management Institute. (2008) A Guide to Project Management Book of Knowledge. (PMOK® Guide) (4th ed.). Newton Square, PA:Project Management Institute.

Slack, N., Chambers, S., Johnson, R. (2010). Operations Management (6th ed.). Essex, England: Prentice Hall.

Reference Websites

Diener, D., Peltz, E., Lackey, A., Blake, D., Vaidyanathan, K. (2004). Value recovery from the reverse logistics pipeline. Rand Arroyo Center (for the United States Army).  Available at  http://www.rand.org/pubs/monographs/MG238.html

Governo, D. M. (2004). Managing liability due to defective products. ASHRAE Journal, 46(2), 44-45. Retrieved from http://search.proquest.com/docview/220448205?accountid=8289

Petersen, J. A., & Kumar, V. (2010). Can product returns make you money? MIT Sloan Management Review, 51(3), 85-89. Retrieved from http://search.proquest.com/docview/224958221?accountid=8289

 

  

Flatworld Knowledge

Book Title:                                         Principles of Economics, v1.1

Authors:                                           Libby Rittenberg and Timothy Tregarthen

eISBN:                                                   978-1-4533-2983-2

Publication Info:                              Flatworld Knowledge

The text is available for free electronically from the publisher. The following two links will allow you to access the text:

>The following link to your course page to get the All Access Pass: http://students.flatworldknowledge.com/course/1180537

>Alternatively, site will allow you to search for course right from http://students.flatworldknowledge.com

>Additional information APU have been providing to students in courses that use FlatWorld materials:  http://apus.libanswers.com/a.php?qid=215280

Articles

Ames, B. (2003, March). Winning at revesre logistics: Established processes, plenty of information and good discipline will bring order to the chaos of returns. Material Handling Management, pp. 42.

Anderson, P. (2009). How to succeed in reverse logistics. Material Handling Management, 64(8), pp. 41-42.

Blanchard, D. (2009, June). Moving ahead by mastering reverse supply chain. Industry Week (258,6), pp. 58-60. Industry Week.com.

Dutton, G. (2010). Reverse logistics: money tree or money pit? World Trade: WT100, 23(7), 28-32. BNP Media.

Gooley, T. (2003, February). The who, what, when and where of reverse logistics. Logistics Management, p. 38. Reed Business Information.

Guide, V. & Van Waseenhove, L. (2009). The evolution of closed loop supply chain research. Operations Research (57,1), pp. 10-18. Informs Publishing.

Handy, C. (1995). “Trust and the virtual organization” Harvard Business Review 73 (May/June): 40-7

Hardie, C. (2009, June). Supply chain: An exercise in trust. Retail Week (June 2009). Retail Week.com.

Hoffman, W. (2006, March). Shifting into reverse: As supply chains grow more complex, shippers realize need for a separate returns process for speed, cost savings. Traffic World, p. 19, Commonwealth Business media.

Hsu, H., Alexander, C. (2009). Understanding the reverse logistics operation of a retailer: a pilot study. Industrial Management & Data Systems (109,4), pp. 515-531. Emerald Group Publishing.

Kempter, C. (2009). The 7 deadly sins of products return: Avoiding reverse logistics pitfalls. ENC Group.

Kumar, S. , Dieveney, E. (2009). Reverse logistic control process measurement for the pharmaceutical industry supply chain. International Journal of Productivity and Performance Management (58, 2), pp. 188-204. Emerald Group Publishing.

Li, X. & Olorunniwo, F. (2008). An exploration of reverse logistics practices in three companies. Supply Chain Management: An International Journal (13.5), pp. 381-386. Emerald Group Publishing.

MacPhail, J. (2007, November/December). Virtual teams: Secrets of a successful long-distance research relationship, a Canadian perspective, Annals of Family Medicine, 5, 6, p. 568-569

Rogers, L. (2009, September). Going in reverse to move forward. Modern Materials Handling, p. 28. Reed Business Information.

Rubio, S. C., Chamorro, A., & Miranda, F. J. (2008). Characteristics of the research on reverse logistics (1995-2005). International Journal of Production Research, 46(4), pp. 1099-1120.

Terreri, A. (2010, July). Supply chain trends to watch. World Trade WT 100 (23,7), pp. 16-21. BNP Media.

Tompkins, B. (2009, October). Best practices for returns processing. Multichannel Merchant (26, 10). Cleveland, OH: Penton Business Media.

Tompkins, J. (2010, November). Reverse logistics is not the reverse of logistics. Materials Handling & Logistics. Cleveland, OH: Penton Business Media.

Trebilcock, B. (2008, June). Outsourcing reverse logistics. Modern Materials Handling, p. 18. Reed Business Information.

 

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